NeptunePlay Cookies Policy

At Neptune Play, we use cookies and similar technologies to make NeptunePlay Casino work properly, to keep your account secure, and to improve the experience you have with us. This Cookies Policy explains what cookies are, how we at NeptunePlay use them, and the choices you have regarding their use when you visit neptuneplay.casino.

What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. At NeptunePlay, we use cookies to recognise your browser, remember your preferences, and understand how you interact with our platform. Cookies do not harm your device, and we do not use them to access files stored elsewhere on your computer or mobile phone.

How We Use Cookies at Neptune Play Casino

We rely on cookies for a number of purposes connected to the operation of our site. Our Neptune Play platform uses cookies to keep you securely logged in, to remember your localisation settings such as your GBP currency preference, and to ensure that our games load correctly across desktop browser, mobile browser, and our Android app. Without certain cookies, core features of NeptunePlay Casino simply would not function.

• We use essential cookies to operate secure login sessions and protect your account
• We use functional cookies to remember your settings, such as language and display preferences
• We use performance and analytics cookies to understand how visitors use neptuneplay.casino
• We use marketing cookies, where permitted, to measure the effectiveness of our promotions, including offers such as our welcome bonus

Essential Cookies

These cookies are strictly necessary for NeptunePlay Casino to function. They allow us to authenticate your account, apply responsible gambling tools, and process your deposits and withdrawals securely. Because these cookies are essential, you cannot opt out of them while continuing to use our services.

Functional Cookies

We at NeptunePlay use functional cookies to remember choices you make, such as sound settings, favourite games, or whether you have already seen a particular notification. These cookies make your return visits to Neptune Play Casino smoother and more personalised.

Analytics and Performance Cookies

Our Neptune Play team uses analytics cookies to measure how our pages perform, which games are most popular, and where visitors may encounter technical issues. This data helps us refine our games selection, which includes over 2,200 slots and more than 170 live games, including titles from Evolution. We use this information in aggregate form and do not use it to personally profile you beyond what is necessary to improve our services.

Marketing and Advertising Cookies

Where you have given consent, we may use cookies to tailor the promotional content you see, including information about our Daily Spin Frenzy, Free-Spin Drops, or weekend live cashback offers. These cookies also help us measure the performance of our marketing campaigns and avoid showing you repetitive adverts.

Third-Party Cookies

Some cookies on neptuneplay.casino are set by trusted third parties who provide services on our behalf, such as payment processors, analytics providers, and our live casino supplier, Evolution. We do not control these third-party cookies directly, and we encourage you to review the relevant third party's own cookie or privacy policy for further details. We at NeptunePlay only work with partners who are required to handle your data responsibly.

Managing Your Cookie Preferences

You can manage or disable cookies at any time through your browser settings. Most browsers allow you to block cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that if you choose to disable certain cookies, some features of NeptunePlay Casino, including login, deposits, or game loading, may not work as intended.

• You can adjust cookie settings directly within your browser preferences
• You can delete cookies already stored on your device at any time
• You can contact our support team if you have questions about cookie settings on Neptune Play

Cookies and Your Account Security

We use cookies as part of our broader approach to account security. Our verification process, which includes KYC documents such as a valid passport or UK driving licence, proof of address, and payment verification, works alongside secure session cookies to help confirm that only you can access your Neptune Play account. We encourage you to keep your device secure and to log out of shared devices after each session.

Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology, regulation, or our own practices. Any updates will be posted on this page, and we recommend that you review it periodically. Your continued use of NeptunePlay Casino after changes are posted will be treated as acceptance of the revised policy.

Contact Us

If you have any questions about how we at NeptunePlay use cookies, or if you would like further information about your choices, please contact our support team through live chat, available daily between 08:00 and 00:00 for registered customers, by email at [email protected], or via our on-site contact form. We are committed to being transparent about how we collect and use data across Neptune Play Casino.